Return Policy:
1. Order Cancellations Before Shipment
An order may be canceled for a full refund to the original payment method at any time before the order enters fulfillment/shipping processing. Once tracking has been issued or the order has otherwise entered the shipping process, the order is subject to the terms below.
Premiere Collectibles may be unable to stop an order after it has been prepared for carrier pickup, even if tracking has not yet updated.
If you decide to cancel your order before it has shipped or processed, please email us at CS@PremiereCollectibles.com with your order details, and we will process your refund promptly.
2. Final-Sale Policy After Shipment
Because autographed memorabilia and collectible items are unique, limited, and often one-of-a-kind, all sales are final after shipment, except where Premiere Collectibles approves a claim under this policy.
Returns are not accepted for buyer’s remorse, change of mind, price changes, promotional pricing, preference for a different signature placement, or other subjective reasons.
3. Product Images, Mockups & Natural Variations
Some product images may be mockups, representative images, digitally staged presentations, or examples of how an item may appear when framed, displayed, or packaged. The item received may differ slightly from the image shown, including differences in autograph placement, ink flow, inscription spacing, photo cropping, matting, framing details, color tone, manufacturer packaging, or other presentation characteristics.
Autographed collectibles are handled during signing, authentication, transportation, mounting, framing, storage, and fulfillment. As a result, minor imperfections are normal and should be expected. These may include small dings, dents, scratches, scuffs, creases, edge or corner wear, surface marks, discoloration, fading, toning, packaging wear, frame wear, or other signs of age and handling.
Unless a listing expressly states that an item is new or in mint condition, collectibles are not represented as new or in mint condition. Many items are vintage, previously handled, aged, game-used, event-used, or produced years before the autograph was obtained. Ordinary age-related wear and minor cosmetic differences do not make an item eligible for return, provided the customer receives the correct signer, item type, and authentication described in the listing, and a collectible substantially the same as that offered for sale.
A claim may still be considered when the item received is the wrong product, has substantial damage not disclosed or reasonably expected from its age and collectible nature, is missing stated authentication, arrives with verified shipping damage, or differs from the listing in a way that changes the essential identity or nature of the item.
4. Authenticity Guarantee
Premiere Collectibles stands behind the authenticity of the autographed collectibles it sells. Authentication information is disclosed in the product listing, where applicable, and may include certificates, letters of authenticity, holograms, tamper-evident labels, witnessed signing records, or verification from recognized third-party authenticators or signing partners.
Examples may include Beckett Authentication Services, JSA, PSA/DNA, Fanatics, Upper Deck, manufacturer authentication, athlete or celebrity holograms, or another authentication source identified in the listing.
A customer’s personal disagreement with an autograph opinion, or a conflicting informal opinion, does not by itself establish that an item is inauthentic. Any authenticity claim must be supported by credible written documentation from the original issuing authenticator or another recognized independent authenticator acceptable to Premiere Collectibles.
If an item is reasonably determined to be inauthentic, or if the authentication represented in the listing is missing, invalid, or incorrectly described, Premiere Collectibles will review the claim and may provide a return, exchange, store credit, or refund, as appropriate under the circumstances.
5. Claims Eligible for Review
Premiere Collectibles may review a return request when:
- The item arrives damaged in transit.
- The customer receives an item different from the item ordered.
- The item has substantial damage or a significant defect that was not disclosed and is not reasonably consistent with the item’s age, handling, or collectible nature.
- Authentication specifically stated in the listing is missing, invalid, or incorrectly represented.
- The essential identity or nature of the item is substantially different from what was offered for sale.
6. Claims Not Eligible for Return
- Buyer’s remorse or a change of mind.
- A customer later finds the item at a different price.
- Minor differences between a mockup or representative image and the delivered item.
- Natural differences in autograph size, placement, angle, ink flow, pressure, or appearance.
- Minor dings, dents, scratches, scuffs, creases, edge or corner wear, surface marks, discoloration, fading, toning, packaging wear, frame wear, or other ordinary imperfections consistent with an autographed, handled, vintage, or aged collectible, unless a materially different condition was expressly promised in the listing.
- A condition issue, imperfection, personalization, or other characteristic disclosed in the listing.
- Removal, alteration, loss, or damage of a certificate, hologram, seal, label, frame, packaging, or other component after delivery.
- An item that has been worn, displayed, altered, reframed, cleaned, repaired, or otherwise changed after delivery.
7. Reporting an Issue Within 48 Hours
Any claim involving shipping damage, an incorrect item, substantial undisclosed damage or defect beyond ordinary collectible wear, or an authentication issue must be submitted within forty-eight (48) hours of confirmed delivery.
The claim submission must include:
- The order number.
- A clear description of the issue.
- Clear photographs of the front and back of the item.
- Photographs of the certificate, hologram, authentication label, or other authentication materials.
- Photographs of the shipping box and all internal packaging when damage is claimed.
- Any additional documentation reasonably requested by Premiere Collectibles.
Claims submitted after the 48-hour period may be denied. Customers should retain all original packaging until the claim is fully resolved.
8. Return Authorization
No item may be returned without prior written authorization from Premiere Collectibles. Unauthorized returns may be refused, returned to the sender, or subject to additional shipping and handling charges.
Approved returns must include the item in the same condition as when it was received, along with all original certificates, letters of authenticity, holograms, seals, packaging, accessories, frames, and accompanying materials.
9. Return Shipping
When a return is approved because Premiere Collectibles shipped the wrong item, the item arrived damaged, or the item has another verified issue for which Premiere Collectibles is responsible, Premiere Collectibles may provide a prepaid return label or reimburse reasonable return shipping costs.
For any other return accepted as a customer accommodation, the customer is responsible for insured return shipping, adequate packaging, and all related costs. The customer remains responsible for the item until it is delivered to Premiere Collectibles.
Rare Collectibles (1 of 1 item), Private Collections:
All sales are final for rare collectibles.
- Items will include dings, dents, and general wear and tear, as they are not in "new" condition given their age.
- If an item is damaged during shipping, we must receive a minimum of six (6) photos showing the damage to the shipping box in which it was delivered and to the product.
10. Available Resolutions for an Approved Return
Depending on the circumstances, product availability, and the reason for the return, Premiere Collectibles may offer one or more of the following resolutions:
|
Resolution |
Terms |
|
Product Exchange |
An exchange may be offered for the same item, when available, or for another item of equal value. The customer may pay the difference for a higher-priced item. Any remaining balance may be issued as store credit. |
|
Store Credit |
Store credit may be issued for the approved amount after the returned product has been received, checked in, inspected, and confirmed to be undamaged and complete. Store credit is not issued merely when a return shipment is initiated or placed in transit. |
|
Refund |
A refund to the original payment method may be issued when required by the circumstances or specifically approved by Premiere Collectibles. For customer-accommodation returns, return shipping and other applicable costs may be deducted or remain the customer’s responsibility. |
11. Inspection and Condition of Returned Items
Every returned item must be checked in and inspected before an exchange, store credit, or refund is finalized. The inspection may include verification of the item’s condition, identity, serial numbers, certificates, holograms, seals, packaging, framing, and accompanying materials.
If the returned product is damaged, altered, incomplete, substituted, missing authentication materials, or not in the condition in which it was shipped, Premiere Collectibles may deny the return, reduce the amount of store credit or refund, or return the item to the customer at the customer’s expense.
12. Timing of Store Credit and Exchanges
Once an approved return is delivered to Premiere Collectibles, it will be checked in and reviewed. Store credit or an exchange will be processed only after the product is inspected and found to be undamaged, complete, and consistent with the approved return authorization.
Although Premiere Collectibles will make reasonable efforts to process approved returns promptly, processing times may vary depending on the item, authentication review, carrier claim, or additional required documentation.
13. Optional TAG Shipping Protection
Premiere Collectibles strongly recommends TAG as a convenient option for added shipping protection.
TAG is optional shipping protection that customers may add at checkout. If a covered package is lost, damaged, stolen, or contains the wrong item while in transit, TAG will work directly with the customer to make it right through a refund or replacement, subject to TAG’s applicable terms and claim requirements.
Customers who purchase TAG protection may contact TAG at shipwithtag.com to submit a claim or receive assistance. TAG protection is optional and is provided by TAG; coverage decisions, claim eligibility, refunds, and replacements are administered under TAG’s terms.
14. Shipping Damage Claims
Customers must photograph the shipping carton, labels, internal packaging, and damaged item before discarding any materials. Premiere Collectibles may require the customer to cooperate with a carrier or insurance claim and may require the item and packaging to be retained or returned.
Failure to preserve the packaging or provide requested documentation may prevent Premiere Collectibles from validating the claim.
15. Chargebacks and Payment Disputes
Customers are encouraged to contact Premiere Collectibles before initiating a payment dispute so that the matter can be reviewed under this policy. Filing a chargeback does not expand the customer’s return rights and may delay an exchange, store credit, refund, or carrier claim while the payment dispute is pending.
16. Contact Us
To request an order cancellation, report an issue, or request return authorization, contact Premiere Collectibles using the customer support contact information published on the Premiere Collectibles website. Include the order number and all required photographs and documentation.
To begin the return process (if your return meets the above criteria), follow these steps:
- Log in to your account by clicking "Sign In."
- Once you are in your account, click "Return Items" next to your order.
- You can select which products to return. You may also leave a note as to why you are seeking a return.
- The Premiere Collectibles team will then contact you to confirm the return.
Please send the item(s) being returned, a copy of your original invoice, and the completed return form to: Premiere Collectibles, Attn: Returns, 1421 Gould Blvd., Suite A, La Vergne, TN 37086.
If you have questions, please contact our Customer Service at CS@PremiereCollectibles.com
