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Return Policy:


Rare Collectibles (1 of 1 item), Private Collections:

All sales are final for rare collectibles. 

  • Items will include dings, dents, and general wear and tear, as they are not in "new" condition based on the nature of being an aged product. 
  • If an item is damaged during shipping, we must receive a minimum of six (6) photos displaying the damage to the shipping box in which it was delivered and the damage to the product.


Custom Items
: 

All personalized and customized pieces, including framed, personalized, inscribed, and custom products, are not available for return (unless damaged in transit and reported within 48 hours of delivery).

 

New Editions, Upcoming Releases:

Due to the limited edition nature of signed books, orders are non-returnable. It must be understood that products will be handled by the author's/artist's teams during the signing process, so minimal wear is expected. Books and vinyl will be removed from packaging, prepped for autographing, repackaged, shipped to the Premiere Collectibles warehouse, and shipped to customers. 

In the unlikely event of a damaged item, we will review the return request to ensure it qualifies for a possible refund. If it has been determined that a refund should be issued, the customer will be solely responsible for paying for the return label and must provide the tracking details to the Premiere Collectibles customer service team. Orders must be returned via certified mail or trackable delivery, at the customer's expense, in the same condition as when the customer received the order. A refund or exchange will be issued once the product has been received and thoroughly reviewed by our Warehouse Operations Team.

If the product has been returned for damaged reasons, the Premiere Collectibles team will ship out a replacement (if available) or issue a refund once the original order is returned. Please understand that requests to return an item for a replacement cannot always be accommodated since some titles may no longer be available. If you request a replacement for a damaged title that it now out of stock, a refund will be issued instead. For products with stated quantity limits per household, orders exceeding these limits are not eligible for returns.


To begin the return process (if your return meets the above criteria), follow these steps:

  • Log into your account by clicking "Sign In."
  • Once you are in your account, click "Return Items" next to your order. 
  • You can select which products need to be returned. You may also leave a note as to why you are seeking a return. 
  • The Premiere Collectibles team will then contact you to confirm the return.
Once your return is delivered to our warehouse, please allow 1-2 weeks for processing. During the busiest seasons, return processing may require additional time. Please note that refunds processed on a credit/debit card can take additional time to process through your bank/card provider.

Please send the item(s) being returned, a copy of your original invoice, and the completed return form to: Premiere Collectibles Attn: Returns 300 Beasley Drive, STE 101, Franklin, TN 37064. 

If you have questions, please contact us Customer Service at CS@PremiereCollectibles.com

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